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Can somebody please help!!!

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Can somebody please help!!!

I'm trying to manage my account so that i can lower my bill due to loss of pay during this pandemic.  I call comcast, and they refer me to the app to manage my subscriptions.  I sign up on the app, and if says i have to speak to a representative.  I call back in to speak to a representative, and the automated response refers me back to the app.  the retail stores are closed, the chat feature refers me to the app, and its a horrible cycle with absolutely no solutions from anybody.  I understand this is a difficult time for all businesses, but this is absolutly unacceptable from a company the size of Comcast.  Somebody please help!!!!!


Re: Can somebody please help!!!

You are in the right place. A Comcast Employee will help you here when your turn comes up.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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