I'm trying to manage my account so that i can lower my bill due to loss of pay during this pandemic. I call comcast, and they refer me to the app to manage my subscriptions. I sign up on the app, and if says i have to speak to a representative. I call back in to speak to a representative, and the automated response refers me back to the app. the retail stores are closed, the chat feature refers me to the app, and its a horrible cycle with absolutely no solutions from anybody. I understand this is a difficult time for all businesses, but this is absolutly unacceptable from a company the size of Comcast. Somebody please help!!!!!
You are in the right place. A Comcast Employee will help you here when your turn comes up.