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Can not activate Visa Giftcard

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Can not activate Visa Giftcard

Got the $150 Visa Debit Prepaid Card for switching to xfinity mobile.  The phone number it says to call on the sticker to activate the card goes nowhere:  I was on permanent hold.  The website listed on the sticker shows there is $150 balance but it also says "Deposit Only"!?  There is no option to activate.  I don't have a PIN and can't change the PIN 'cuz there is no "old pin" to enter (where would that even come from?) I called Metabank at a different phone number:  they have no record of any such account number!  What is going on here??  What am I missing?  Smiley Sad

Official Employee

Re: Can not activate Visa Giftcard

 

Hello zippy1022, thank you for creating a post. I can assist you with getting your gift card activated, to get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can not activate Visa Giftcard

Hi zippy1022, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!