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Can an employee remove ? my old modem outta my account.

Problem Solver

Can an employee remove ? my old modem outta my account.

Because I did return it. three days ago.

 

I got the XB 6 with xfnifity XFI and gig internet.

Official Employee

Re: Can an employee remove ? my old modem outta my account.

Hello, Pharrell. Thanks for reaching out to us for support. I would be more than happy to review your account and ensure your returned equipment gets removed. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employee

Re: Can an employee remove ? my old modem outta my account.

Pharrell, I'm glad to hear we were able to get that extra device removed for you.  Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!