Are their options other than phoneing the Xfinity phone center or chat? I'd really prefer to discuss over email even if it isn't as immediate as a phone conversation.
Basic issue is that my 2 year contract just expired and my bill jumped and I need to get it under control again. I also have more services than I need and would like to downgrade to a lower level of service to save money.
As the corporate digital care team, we primarily work through private message on social media to resolve concerns. I've received and replied to your private message and am looking forward to working with you. Chat with you soon!