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Can I get credit?

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Can I get credit?

Hi, I've been having my internet service with you since January, but the operator that helped me through the process on the phone put on my record that I already had a modem, so the oax cable and the internet cable was delivered to my house but I couldn't start anything because I was missing the modem and couldn't go pick it up because I'm having issues with my transportation and I work crazy hours so it was very inconvenient. I would like to know if I can get some credit for the time that passed without me using the internet.