Greetings, Diacoula1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that you have not received a call back regarding your account. If you would like us to look into any questions or issues you may have regarding your account feel free to send us PM with your first and last name so we may further assist you.
To send a private message, please click my name "Comcast_Support" then select "Send a Message" on the right side.