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Cable

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Cable

Numerous problems-technician came out at 5:30 and at 10 we can no longer change channels

Expert

Re: Cable


Marmee26 wrote:

Numerous problems-technician came out at 5:30 and at 10 we can no longer change channels


is it back to working now? that is usually a temporary problem where the set top box can't talk to one of Comcast's servers.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: Cable

Hello Marmee26, I show that we have a tech scheduled to come out and take care of this issue for you tomorrow. I will reach back out to you once the work order is complete to ensure everything is taken care of. 

Official Employee

Re: Cable

Hello, I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?