Community Forum

Cable

Regular Visitor

Cable

This is the 3rd day I have lost service on my internet, cable and telephone. I finally got my internet and phone back a while ago, but not my cable. What is happening. When I call, I can never get a person to talk to, just a recording. Please call me and let me know what is happening! This is not the kind of service, or lack there of that I am paying for!

 

Official Employee

Re: Cable

Hello Dena1936. We apologize you are experiencing a service interruption. I can assist you with your cable service not working. Please send me a private message and include your full name, service address, and account number so I can access your account. 

Regular Visitor

Re: Cable

Thank you. I finally was able to reach a person that was smart enough to know that if I got my internet and phone service back again, that the problem wasn't an outage and she finally sent a signal to my TV and it came back immediately. I am still angry at continually getting that outage message after it was fixed and then refusing over and over again to connect me to a person that would fix the problem! Perhaps Comcast has gotten too big to give personal service to their customers! I wish I would have gotten the woman's name that finally believed that it had to be something else. She deserves my kudus.

 

Official Employee

Re: Cable

Thanks for responding back. You're right, it shouldn't have been so difficult to get through to someone who could help. I will pass along your feedback. I am glad she was able to get your cable service working again. Please let us know if you need further support. 

Regular Visitor

Re: Cable

I had to call tech support back again. Though the person that fixed my one TV, she didn't realize that I had three TVs. Thankfully she did give me a direct # to tech support that I could call any time I need help! When I called the direct #, I did get help immediately and this time, a signal was sent to my other two TVs, and viola, they were both back too. So I give my kudos to the tech person that immediately knew what to do!

 

Official Employee

Re: Cable

I'll gladly pass along your feedback! Thank you for choosing Comcast.