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Cable ripped down

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Cable ripped down

The cable which connects my house to the street pole was ripped down by a passing truck. Can a tech be sent?
Official Employee

Re: Cable ripped down

Hello @nellyseq, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer and I am sorry to hear about this line being ripped down. We definitely want to get this fixed as soon as possible. I would love to assist you with getting someone scheduled out to take care of this. 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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