Hello @nellyseq, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer and I am sorry to hear about this line being ripped down. We definitely want to get this fixed as soon as possible. I would love to assist you with getting someone scheduled out to take care of this.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".