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Cable not buried - many months after install

Regular Visitor

Cable not buried - many months after install

Hello,

 

It has been 4 months now since beginning service with Xfinity and the new cable that had to be run has yet to be buried. I was told by the installer and looked through the Q&As that it would be between 4-8 weeks to be completed. No one from Xfinity or the city or any other party has survyed the land or contacted us. I would like to change that. If there is someone specific I need to contact, please let me know.

Thanks

Expert

Re: Cable not buried - many months after install

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Cable not buried - many months after install

 

Tim_0, let's get that line buried. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!