Greetings, 18EPAL! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear that the drop is running a little low. We would like to have this looked into for you. Can you please send us a PM with your first and last name so we may further assist you?
To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.