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Cable line sagging low in my yard

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Cable line sagging low in my yard

Several years ago Comcast ran new cable lines through our neighborhood and simply tied them up with cable ties which have now all broken and the cable is so low that I can reach up and touch it.  It is also resting on the roof of my neighbors shed. I don't know who to contact.

Thank you.


Official Employee

Re: Cable line sagging low in my yard

Hello, popawalker! Welcome to the Xfinity Forums.

I'm glad you reached out to us here about these low-hanging lines. We would love to help get our teams out to raise those lines.  Please send us a private message with your first and last name as well as service address so we can assist. 


 To send a private message, click my name "Comcast_Support", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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