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Cable line is down on my pool

Regular Visitor

Cable line is down on my pool

The cable line in my backyard has fallen and is now hanging against my aboveground pool.  How do I get a service order to have it raised?


Re: Cable line is down on my pool

Thank you for visiting the forums! Sorry to hear about your low line. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

The forums do not offer real-time support. If you need more immediate service call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: Cable line is down on my pool

HI @rhudson95662


I can help get this taken care of by reaching out to your local techs for further assistance. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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