Thank you for visiting the forums! Sorry to hear about your low line.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
The forums do not offer real-time support. If you need more immediate service call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
I can help get this taken care of by reaching out to your local techs for further assistance. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.