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Cable line in backyard is falling lower

New Poster

Cable line in backyard is falling lower

Hi there, 


We've noticed in the last couple of weeks that the cable line that runs from our house to the power box is dropping lower and lower (to the point where you can almost grab it). I can't seem to figure out where to call or ask for help on this. Not even sure, given the circumstances, if this is something we can get help with right now, but have a concern that it will continue to fall if not taken care of. Please advise how we should proceed. 



Official Employee

Re: Cable line in backyard is falling lower

Hello, tonyturano!

I'm glad you reached out to us before the line was on the ground or damaged. I'd love to help you submit a request to get someone out to raise that line! Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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