Hello, neranucci. Welcome to the Xfinity Forums!
Thanks so much for reaching out to us about this. I would like to help you get this line taken care of as quickly as possible. Please send me a Private Message with your First and Last name so I can assist you.
To send a private message, click my name "ComcastTambrey", then click "send a message".
neranucci, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get that line taken care of, but if you still need assistance, please feel free to start a new thread.