Community Forum

Cable in my neighborhood

Contributor

Cable in my neighborhood

Cable in my neighborhood,

we had an xfinity installer in the neighborhood the other day and he was measuring between poles. wwe asked what was up and he told us comcast is extending service up the street, but dont hold our breath it will be 6 months (180 days) before you see anything.

 

I find this quite disturbing as I asked over 6 months ago to get service to  my New address. we are 1 pole away from comcast and it would service 4 homes and the next pole 2 more.

they tell me (on the Phone) a ticket was issued for my address and i can order service. i tried the move my service from one address tomy new but all that happened was i lost service at my old .

How do we get comcast to come out add a tap to the pole so we can have service at the new home.? I tried asking this before but I cant send pm's so the rep didnt contact me.

Contributor

Re: Cable in my neighborhood

I find it quite disturbing that I cant get help. after 15 years as a customer. I get not one answer to how to get a cable to the pole at my new address