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Cable from pole to house broken.

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New Poster

Cable from pole to house broken.

I just signed up for inter essentials program and they are sending a self install kit. The problem is a truck went down my street and broke the cable line from the pole to my house. Will I be able to have a technician install a new wire from the street pole to the outside of the house? And what would they charge for that?
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Expert

Re: Cable from pole to house broken.

The coax cable drop line from the pole is their responsibility. There should be no charge to replace it.



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Official Employee

Re: Cable from pole to house broken.

Hi! It's frustrating to hear about what happened with the cable line. We would like to help you fix it. Please send me a PM with your first and last name and we will get started. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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