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Cable down on pole.

New Poster

Cable down on pole.

How am to get someone to respond to a problem with my cable after a car hit the pole last night and took off?

Police came last night checked it out filed a report and called Unitil, but did not inform Comcast about this matter. Now I'm without cable, internet and phone.

I've tried to call and chat online and can't seem to get thru

Please help
Official Employee

Re: Cable down on pole.

Hi Newnikki4, I show that we have already addressed this issue and we are currently working on getting a tech out to fix the problem. Please allow 24-48 hours for your local dispatch team to contact you with an appointment date and time, I will also reach back out to you to ensure everything gets taken care of. Have a good day. 

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Official Employee

Re: Cable down on pole.

Hello, I wanted to touch base with you due to your ticket being closed. Did we get your issue taken care of?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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