Hi Newnikki4, I show that we have already addressed this issue and we are currently working on getting a tech out to fix the problem. Please allow 24-48 hours for your local dispatch team to contact you with an appointment date and time, I will also reach back out to you to ensure everything gets taken care of. Have a good day.
Hello, I wanted to touch base with you due to your ticket being closed. Did we get your issue taken care of?