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Cable cut

New Poster

Cable cut

Help, Comcast came out last week to replace my cable. Unfortunately, they didn't bury the cable and they didn't mark it. They said that someone would come by last to bury the cable. Since it wasn't marked or buried, today when the landscapers arrived they ran over the cable cutting it. So right now we have no phone, no internet and no tv. I called and they are not able to repair the cable for 4 days. Does anyone have a suggestion for connecting the cable? Does the Comcast service center have a splicer or something to connect the cable that they can give me?

Expert

Re: Cable cut

Hi @Garard3

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

FWIW you can fix it yourself in about 5 minutes -- you need:

One of these: https://www.lowes.com/pd/Southwire-Cable-TV-Tool-Kit/50238783

And one of these: https://www.lowes.com/pd/IDEAL-10-Pack-Brass-Screw-on-Adapter/999930038





I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Cable cut

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.