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Cable above ground

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Cable above ground

I have an orange cable across my back yard that is not buried. I called and was sent an email saying it would be done within 2 weeks. Today I got an email saying work was completed. Well the cable is still above ground. Why did I get this email saying work was completed? When will the cable be put underground?

Official Employee

Re: Cable above ground

Hello @guyminooka68, thanks for reaching out on our Forums page. We appreciate you being a customer with us and I apologize for your experience around getting this line buried. I can imagine how much of an eyesore it must be and I would love to assist you with scheduling someone out to bury the line.


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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