I have an orange cable across my back yard that is not buried. I called and was sent an email saying it would be done within 2 weeks. Today I got an email saying work was completed. Well the cable is still above ground. Why did I get this email saying work was completed? When will the cable be put underground?
Hello @guyminooka68, thanks for reaching out on our Forums page. We appreciate you being a customer with us and I apologize for your experience around getting this line buried. I can imagine how much of an eyesore it must be and I would love to assist you with scheduling someone out to bury the line.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".