Cable TV and Internet Going Down and Coming Back UP, Every Few Hours for 1 WEEK NOW!
1) Obviously it is not a connection problem involving my wires or cables. On Christmas Week no less, I was stuck on one channel more times than I can count and if I hit any key on remote, black X1 is Having a problem screen - - fills the monitor.
a-OK, so go do work on the web: NO I CAN'T because Router lights are flickering back & forth, a sure sign Internet went down around the same time as TV! So after hours of Freecell and programming code, I realized that this has been going on for ONE WEEK!!!
I called today, hoping to hear that it is an issue in my area, which they are working to resolve, but instead, same old, disconnect, reconnect, we'll send you a signal now . . . 2 separate help calls, one for cable one for Internet, is toooo much during the holidays.
MY THEORY: MORE PEOPLE are IN BROWARD/DADE AREA of Florida for Holidaze, MORE USAGE AND COMCAST/XFINITY DOESN'T HAVE ENOUGH CAPABILITY or Broadband Coverage for this increase in TRAFFIC. (I'M ALWAYS RIGHT [except when I'm wrong], EX TECH ANALYST, CNE).
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hi MhyrrBenz, apologies for your frustrations with your services, I can assist reviewing this on my side for you. Could you please send me a private message with your account information (name on account, address and account number).