Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hello jp1444, I can assist you with getting your cable line raised. Please send me a private message verifying following information:
-Your First and Last name
-Primary phone number on the account
-The full street address associated with your services
-Full account number
To send a private message, click on my name "ComcastAmir", then click private message me.