Welcome to the Community Forums. I'd be happy to reach out to your local tech ops team to check the status of the cable burial. I also wanted to mention, depending on the weather and the moisture of the grounds in your area, this may delay the process.
Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?
To send a private message click on my name "ComcastChe", then click send a message.
I hope all is well. I haven't heard back from you since my initial response. If you are still in need of assistance please follow the steps provided above to send me a private message. This thread will now be closed.