Hello @Sshrryjck, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us! I am sorry to hear this line bury has not been successfully fixed and your experience with us around this thus far has not been the best either. We would love to assist you with getting the correct Technician out to successfully complete this job.
Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".