Community Forum

Cable Bury Correction

Highlighted
Regular Visitor

Cable Bury Correction

We've been waiting for a cable bury request to be done for our home. One was completed a little after 30 days however they connected the cable to the wrong pole (for the wrong house). We've tried to get the issue corrected but 6 technicians later (and being told the problem has been escalated after each visit) we are still without service. It appears that the original bury request for our address was marked "complete" so each subsequent request to fix the issue is denied or overlooked and instead they send a technician who can't complete the installation due to the incorrect cable bury. We're told Xfinity services our home but we've hit an impasse in correcting the issue. Each representative we speak to says they will correct the issue, that the issue has been escalated then ultimately apologize when the same error occurs in the end. Is there no way to get Xfinity to correct the issue? Perhaps the seventh try will be the charm?
Highlighted
Official Employee

Re: Cable Bury Correction

Hello @Sshrryjck, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us! I am sorry to hear this line bury has not been successfully fixed and your experience with us around this thus far has not been the best either. We would love to assist you with getting the correct Technician out to successfully complete this job.

 

Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!