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CUSTOMER SERVICE FAILURE

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CUSTOMER SERVICE FAILURE

You phone menu is terrible at recognizing voices, provides no option for an agent without account number, and your app schedule a call fails to call.  It took me over an hour to get an agent, and 6 tries for the schedule a call and never received a call, your customer interfaces are among the worst i have ever seen.  no handling for pulse dial phones, the chat with an agent doesnt work on iphones from the app or web.  all around you make it impossible to contact you for anything.  As a communication industry professional, all of the most basic best prctices address these issues and ensure a customers ability to contact you.  please fix this because direct tv never had these problems for me.

Official Employee

Re: CUSTOMER SERVICE FAILURE

 

Hi jasonrcoy, thank you for providing this information I will be sure to pass this along to my management team. Also, we would love for you to share this feedback with our corporate center. Please click on this link and provide your feedback so that this issue can be addressed within the next IVR updates.