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COVID 19 XFINITY COMCAST BILLS PROCEDURE

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COVID 19 XFINITY COMCAST BILLS PROCEDURE

WHAT IS XFINITY DOING IN RESPONSE TO DEDUTION IN WORK HOURS FOR YOUR COSTOMERS AND THIER BILLS. PLANLY IM DOWN SUBSTATIONAL AMOUNT OF WORK HOURS WHAT CAN I DO IF I CANT PAY MY BILL?

 

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Expert

Re: COVID 19 XFINITY COMCAST BILLS PROCEDURE

https://forums.xfinity.com/t5/Customer-Service/Comprehensive-COVID-19-Response-to-Help-Keep-American...



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Official Employee

Re: COVID 19 XFINITY COMCAST BILLS PROCEDURE

@ANGELA19 

 

We have automatic processes in place to stop automatic disconnections of internet and voice services due to nonpayment.    

https://www.xfinity.com/prepare

We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing). 

 

I've asked a colleague to review your account and reach out to you directly so that we can have packaging, product and pricing options reviewed with you to reduce your monthly costs.  

 

Thanks for your continued patience.  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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