WHAT IS XFINITY DOING IN RESPONSE TO DEDUTION IN WORK HOURS FOR YOUR COSTOMERS AND THIER BILLS. PLANLY IM DOWN SUBSTATIONAL AMOUNT OF WORK HOURS WHAT CAN I DO IF I CANT PAY MY BILL?
We have automatic processes in place to stop automatic disconnections of internet and voice services due to nonpayment.
We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
I've asked a colleague to review your account and reach out to you directly so that we can have packaging, product and pricing options reviewed with you to reduce your monthly costs.
Thanks for your continued patience.