Hi Gatorgirl5, I can review the card pairing information I am showing on my side with you. Please send me a private message with your account information (name on account, address and account number).
I am having the exact same problem. It is driving me crazy and I cannot access HBO since Comcast doesn't support that directly, only through Xfinity. What was the solution?
First, Xfinity is not helping much and is supporting TIVO less and less. The issue is that TIVO will not work on new "upgraded" fiber networks. When they placed fiber in my neighborhood, I got faster internet but TIVO on-demand wouldn't work. So I researched. A lot! I almost went to a X1 box but thankfully I didn't have to because I think they stink. The answer is Roku. Get a Roku ($30-100 depending on model). There's a Xfinity app you can download and once you sign in you get all your normal channels through the app including on demand. Boom! Perfect quality too. So I addded the Roku for $40 and I didn't have to give Xfinity any more cash or go to another service like Directv or Uverse or whatever. I now have Roku on 3 TVs and I get to watch on demand whenever I want.
Thread is a year old, closing it.