Hi Lmichl2020. Thanks for visiting and posting on our Forum. Apologies your cable drop has not been buried, after all this time. I can assist with submitting a ticket to the team who can coordinate getting your cable drop buried. Please send me a private message and include your full name so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.