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Bury cable line on front yard

Regular Visitor

Bury cable line on front yard

In my community everyone has a cable box in their front yard and cable lines are running from them. My cable box is opened and cable lines are exposed and HOA is asking me to bury the line and clean up. Where and who should I ask to get this clean up? Thanks in advance.

Expert

Re: Bury cable line on front yard

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


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Official Employee

Re: Bury cable line on front yard

Hi, bicarpi - I can help with scheduling an appointment. Please send me a private message with your name, address, and a phone number. Thank you!


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Official Employee

Re: Bury cable line on front yard

Thank you for the information, @bicarpi. I reached the local Tech Ops team and appointment for checking the pedestal box has been scheduled for 10/06. We will also need to schedule another appointment for a Drop Bury, I'm currently working on it and I will let you know as soon as I get a reply back. 


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Regular Visitor

Re: Bury cable line on front yard

Thank you for your help. Someone came by and check the box and they will fix it within 14days usually.

Official Employee

Re: Bury cable line on front yard

@bicarpi - I'm still waiting to get more information about the Drop Bury appointment but I'm glad to hear that one issue (the pedestal box) is resolved. 


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Official Employee

Re: Bury cable line on front yard

@bicarpi - The appointment for fixing the pedestal box is scheduled for 10/13. Have you received a voice message from the Tech Ops team yesterday? 


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Official Employee

Re: Bury cable line on front yard

@bicarpi - How was the tech visit? 


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Official Employee

Re: Bury cable line on front yard

@bicarpi - Thank you for reaching out, If your issue won't be resolved within couple weeks - please let me know


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