Hello @H725, thanks for reaching out to our Forums! I do apologize for any inconvenience or frustration this may have caused you thus far. We definitely want to get this line taken care of and buried as soon as possible. I would be more than happy to assist you with getting someone out to do so. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message.
@H725, I'm delighted that I was able to assist you with determining when someone will be out to get this line taken care of. Please be sure to reach out to us for any future issues or concerns, we're here to help. I want to thank you for choosing Comcast as your service provider. We know you have choices out there and I want to thank you for choosing us.