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Bury Cable Line

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New Poster

Bury Cable Line

I have called over 10 times spoke to customer service reps, supervisors who say they will call back and they don't, I have tried so many times to get this cable line buried. 

 

Everyone claims they have called the buried line department and then I wait and waste my time for them to tell me that they will call me back and no surprise no call back and I repeat the process the next day. 

 

At this point - I am going to call the City of Atlanta to file a complaint.  This line has been running across my driveway for over 3 years and need to be buried.  No customer should have to go through this aggravation. Can someone please contact me about finally getting this line buried.

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Official Employee

Re: Bury Cable Line

Hello and thank you for taking the time out to post here on our forum with this concern. Unfortunately, due to the pandemic our techs are a bit backed up with requests, but I can look into your case and provide an update on your work order for you. For further assistance please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Bury Cable Line

Just so you know this happen and has been out in my driveway for over 3 years. Long before a covid-19. Another example of the run around. At this point because this line is in the street and cross over into three peoples driveway. Covid-19 has not stop construction from happen. Again poor customer service. 

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Diamond Problem Solver

Re: Bury Cable Line

@ComcastAmir, is trying to help you out. Send them a private message with your account information

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
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