I have been a comcast customer for many years and I was shocked to see my bill go up $20.00 this month. I see new promotions for more service options than I have offered to new customers for a lot less than what I'm paying. I don't want to go through the hassle of leaving Comcast, but I might have to consider doing so. Is there anything that can be done for me?
No they don't care about you. I speak from experience. I've been a customer since 2003 and have never gotten any so called "deal" unless its a temporary upsell by the comcast agent to change to triple play where the cost will skyrocket when the special "deal" expires.
I try to call before promotions expire. I've been able to keep my bill from jumping excessive amounts. My last bill was $35 higher, but I called and they found a new package deal they could apply to my account. My new bill was only $10 more, which I can live with.
I did recommend that they offer gift cards or bill credits to customers who stay for more than 3 years. It won't happen - I'm not that naive, but if enough people suggest it, it could move up the line.
Comcast/Xfinity needs to realize that customer loyalty is a premium and when they make mistakes, it reflects in how they are perceived.
It stinks that is feels like a lot of the time they just don't care. <Edited>
So if I am honest, I have had some lousy customer service experiences. If you want my best method for getting a deal as an existing customer, you follow these directions.
This has always been super quick and I have always gotten the deal I wanted with no fuss.