I live in a community governed by an association. For several years the community has had a contract with Comcast for basic services. As of January 1, 2019, the association voted to go with Century Link for basic services. We intend to stick with our Comcast services. I encourage you to send a note to your customers in my community reassuring them that if they want to stay with Comcast, they can. I've already received that reassurance in a previous chat. However, the impression association members have been given is that when the new contract takes effect, they cannot use Comcast. Period. That is, of course, false. For this reason, I encourage you to send a note to your customers in my community reassuring them that if they want to stay with Comcast, they can. Contact me privately for the specifics on where I live.
Hi @115834, thanks for letting us know. I will get this info to my leadership to see if this is something we can do, but cannot make any promises.
I won't know the outcome until 2019, when the contract takes effect. I haven't seen the contract, but I assume it's just a group rate on basic services that each homeowner pays as part of the community assessment. This community includes single-family homes. Homeowners here have, and always have had, a variety of service providers, so I don't think the contract includes the kind of exclusivity that you suggest. As I had mentioned, Xfinity reassured me that I could keep my service, and that if Century Link removes equiment, Xfinity would replace it.