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Broken wire

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New Poster

Broken wire

The cable line to my home is ripped in half need customer service but cannot get anyone on the phone
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Official Employee

Re: Broken wire

Hi Cadillacpat. Thanks for visiting and posting on our Forum. I can assist with getting you scheduled for outside cable drop repair. Please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Broken wire

I have the same problem and have been waiting for days for Xfinity to come fix the problem but the cable is still laying across the street blocking traffic.