No need to worry about the exposed wires, they are meant to be exposed to the elements. With that said, Comcast will fix that ASAP.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello jinusa, I can assist you with getting your pedestal repaired. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?