I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi there, Aflynn2587. We completely understand your frustrations. I'd like to help you out and see what we can do to get your equipment working. Please send me a private message with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Aflynn2587, a PM from me awaits in your inbox!