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Blocked and running in circles

cantchangeplan
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Blocked and running in circles

I've been trying to drop down to Performance Starter for at least a month now to lower my bill. I get the run around from agents and told they cant offer a promotion. I dont want a promotion, just a different plan. Its not on the website that i'm shown, yet still on the services and pricing pdf from july 25 2020. The only options i'm giving to change plans is higher than what i'm paying and bundled with TV. No internet only plans. I'm tired of this company.