Community Forum

Billing

Highlighted
New Poster

Billing

Wouldn't everyone fall in love with Xfinity and respect the company more than ever if they would cut every customers monthly bill in half during this terrible time. This would also reduce the number of subscribers from canceling their service simple because they just can't afford it right now.

Just a thought..

Stay safe..

Highlighted
Official Employee

Re: Billing


@rushtta wrote:

Wouldn't everyone fall in love with Xfinity and respect the company more than ever if they would cut every customers monthly bill in half during this terrible time. This would also reduce the number of subscribers from canceling their service simple because they just can't afford it right now.

Just a thought..

Stay safe..


Thanks for your feedback and thanks for being a Comcast customer. 

 

Below are links that outline Comcast's response to the current situation. 

 

https://corporate.comcast.com/covid-19

https://www.xfinity.com/prepare

 

The above includes the below: 

 

No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!