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Billing

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Billing

In my upcoming bill, I am being charged additionally for $70 dollars (plus additional taxes and fees). We were told our boxes were old and had to be changed out (since we couldn't get recordings). Comcast sent someone out and changed out the boxes. WE WERE TOLD THERE WOUD BE NO CHARGE...and now they charge us for their proble. Tried using Infinity chat room, but now a bot who doesn't understand the question. HELP