Hello Dthomas14, thanks for reaching out about this billing/payment concern. I would be more than happy to further look into this for you! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@Dthomas14, I did not hear back from you, so I will be locking this thread. Please be sure to send me a Private Message, if you still need assistance with this. If you need assistance with any new issues or concerns, please create a new Public post. Thank you!