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Billing

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Billing

I mistakenly made a payment on my husband’s closed account. The payment should have been made to our account. Is there anyway to transfer that payment to the correct account?
Expert

Re: Billing

@KU2 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Billing

Greetings, @KU2! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I appreciate you making a payment! I apologize to hear that it went to the wrong account. I've been in this situation myself so I understand how you are feeling. I would like to have a look into this for you to see if we can get this payment straightened out for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!