I have the same problem. Almost 6 months.. no answar. First of all why i should return the modem when I transfer the service, Bocoz when i was moving customer care lady told me to take the "modem to new apartment and just fix it". Okay then i returned the modem and got new one from near by comcast centre. Those guys mapped that modem to old account as well new account. And comcast guys said put $130 for unreturned equipment. Now I returned modem and got my own. Still they are in no mood to close my old account. I have some credit on that account too.
they < Xfinitey-Comcast >are also messing my account up over chargin fees and billing issues when i paid them over and over and sent them documents to show.. no one listens or fixes anything . I am getting tired of being used ..
they did the same too me and I got so mad i had to tell rep enough is enough already you have not listended to a word i said and I finally hung up on them to get my blood pressure down , it was awefull, i have health issues and this sure did not help I am still shaking...
I just received a call from this number indicating I had a remaining balance and asked for sensitive info to tell me I had a bill. Which is stupid and or potentially dangerous. Still a bit suspicious that this is a scam. But I initially set up this service years ago going month to month. I brought my device in due to connectivity issues I was having. Took a bunch of pictures of me turning in the device and everything just to be sure. The guy at the front lowered my monthly amount. I confirmed with him, "this isn't a contract or anything binding is it?" he said no. Then as I am cancelling service I am told I am at the begining of a 2 year contract I didn't agree to in writing, voice, or online affirmation. Not sure how you can setup a contract with absolutely no agreement. Then I speak to another agent after I cancel at their main hotline and a gal named Angel answers. She indicates that she shows no remaining amount and no contract. I ask if she can send me confirmation she says she cannot. I ask for an ID number or direct line she says she doesn't have either. She does say she will make notes on the account. Fast forward to today and sure enough this person calls me has no notes and no way to look into this so she sends me a generic agreement email with no personal indication that I ever sent a contract and transfers me to an endlesss hold line. Up until cancellation I can say I didn't have any issues with Comcast. But as soon as I want to leave suddenly I get treated to the customer service and company policies that won them the worst company in America.
BenjaminNCO, I can help look into this. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
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