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Billing complaint

New Poster

Billing complaint

I was Charged $60.00 To have service technician come out and replace their defective box.  Tech told me many of the new boxes are defective.  No warning given about the charge.  Two months a prior defective box was replaced for free.  Was offered a $20.00 adjustment but no more.  I am very disatified as I was told there had been no policy change except now they want an extra $4.95 a month service fee for a guarantee not to charge.  I guess $160.00 a month is not enough to get them to replace their defective equipment for free.

Official Employee

Re: Billing complaint

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify the first and last name of the primary account holder with me? also, I would need the phone number linked to the account, and the full service address of the account, including house number, street name and any unit or apartment number. You can private message me by clicking my name and clicking private message.