Community Forum

Billing address is wrong

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New Poster

Billing address is wrong

When I moved my service in February, my billing address was not updated (only the service address was updated) therefore I'm not recveiving my bills.

I am not able to change the billing address anywhere on the website. 

The live chat is not a live chat and is of no good to me.

 

Please help.

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Gold Problem Solver

Re: Billing address is wrong

Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you. If an Employee doesn't reply to your message here, if chat isn't working, contact a phone rep: 1-800-Comcast, or see https://www.xfinity.com/support/contact-us to schedule a callback.

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New Poster

Re: Billing address is wrong

Thank you for that info. A rep was able to call me back in less than 2 minutes and fix the billing address. I had not seen an option for a call back anywhere. 

 

Thanks again!

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Gold Problem Solver

Re: Billing address is wrong

Quite welcome, and thank you for posting the outcome of your experience.   😀