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Billing Issue due to new contract

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Billing Issue due to new contract

I changed my contract in February 2019. The rate is lower. The Comcast employee I dealt with took the amount currently on my bill and put it in dispute, which he shouldn't have done. Now I have a huge bill to pay due to the amount sitting in dispute. I spoke with an agent last night. She provided me with her supervisor's phone number and told me NOT to call Comcast but to wait until this supervisor calls me tomorrow. I just want to know what happened and no one can come up with a straight answer. I wish I had never renewed my contract. 

Official Employee

Re: Billing Issue due to new contract

Hi there, kittykaz. I want to help out and look into this situation for you. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Billing Issue due to new contract

I am glad we were able to help! If you have any other questions, please feel free to reach out! Thank you for being a part of Comcast! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!