I changed my contract in February 2019. The rate is lower. The Comcast employee I dealt with took the amount currently on my bill and put it in dispute, which he shouldn't have done. Now I have a huge bill to pay due to the amount sitting in dispute. I spoke with an agent last night. She provided me with her supervisor's phone number and told me NOT to call Comcast but to wait until this supervisor calls me tomorrow. I just want to know what happened and no one can come up with a straight answer. I wish I had never renewed my contract.
Hi there, kittykaz. I want to help out and look into this situation for you.
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