I had a service call recently to replace a defective modem. My service had been cutting out randomly for months. I asked two customer service reps what the cost would be. Both told me there would be no charge. One said this was because I rent the box from comcast. On my bill dated March 22, 2018, I got a charge of $70 for the service call. I was offered a $34 credit, which I declined (but was posted anyway). I am very dissatisfied with this service. If customer service reps don't know the answer to a question, they should say so. I was never offered the option of taking my box in to the local center for exchange. Comcast states that they will make things right if they fall short. I don't think that's a valid claim.
Hi Boulder5 -- I can help with that tech charge. You should not be charged for anything that is deemed to a Comcast related issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review your account to see if this charge is valid or not.
Click my name (ComcastZach) and click Private Message Me.