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Billed for services after disconnection

New Poster

Billed for services after disconnection

I cancelled services because I moved overseas (also returned the equipment and kept the receipt). Unsurprisingly, I got billed after the service disconnection date for the month after I left. Then got a late charge added. I have tried to use the chat but the auto-bot is worthless. How can I actually talk to a person without incurring overseas calling charges while I sit on hold forever? 



Official Employee

Re: Billed for services after disconnection

NAndre79, thanks for letting us know about your billing concerns on the forums! We appreciate you reaching out despite being overseas. I'd be happy to take a look into your disconnect request and make this right! 


Please send me a private message with your full name for help. Just click my name (ComcastKenF) and then on the next page, you'll see an option to send a private message on the right. 

I am an Official Comcast Employee.
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