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Billed for a movie I did not order

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Billed for a movie I did not order

Woke up to an e-mail I did NOT order. I tried to call and it keeps returning me to the “main menu,” sue to Covid-19. Tells me to get customer service online and when I try it sends me here! I need an agent, not a message board.
Official Employee

Re: Billed for a movie I did not order

Hello, Lepegeorg! Welcome to the Xfinity Forums.

I'm sorry to hear you've been having trouble getting ahold of an agent to help you, but you came to the right place! 

I'd be more than happy to work with you to make any necessary corrections to your account, as well as figure out where the purchase came from so we can avoid it happening in the future. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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