Bill under new contract, higher than Customer Service said it would be
My 2-year agreement was expiring end of the month, June 30th. So I called Customer Service for a new promotion. The rep found me one that would be approximately $6/month more than my current agreement. I verified online that I was signing up for it. The rep informed me that the new plan would be effective immediately, June 16th. The bill for June would be pro-rated between he two plans, but since they were only $6 different in cost, should only be nominally higher.
I received notice of my new bill for July. It is $80 higher than it should be! Looking at the details, it looks like I'm being double charged for the last two weeks of June. Also, there is a service charge of $28 for an updated modem, that the rep had offered to me for free (self-install).
Can you fix my bill before this erroneously high bill is auto-deducted from my checking account? I am very disappointed in Comcast.