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Bill under new contract, higher than Customer Service said it would be

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Bill under new contract, higher than Customer Service said it would be

My 2-year agreement was expiring end of the month, June 30th.  So I called Customer Service for a new promotion.  The rep found me one that would be approximately $6/month more than my current agreement.  I verified online that I was signing up for it.  The rep informed me that the new plan would be effective immediately, June 16th.  The bill for June would be pro-rated between he two plans, but since they were only $6 different in cost, should only be nominally higher.

 

I received notice of my new bill for July.  It is $80 higher than it should be!  Looking at the details, it looks like I'm being double charged for the last two weeks of June.  Also, there is a service charge of $28 for an updated modem, that the rep had offered to me for free (self-install).  

 

Can you fix my bill before this erroneously high bill is auto-deducted from my checking account?  I am very disappointed in Comcast.